POLICIES

ARRIVAL TIME

Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.

CHANGING YOUR APPOINTMENT

A minimum of 24 hours notice is required to reschedule or cancel a booked appointment without penalty.

SICKNESS OR FAMILY EMERGENCY

If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. As a working mom, I understand the occasional family emergency may arise unexpectedly. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that the cancellation and no show policy is in effect.

 

CANCELLATION + NO SHOW 

As a courtesy, appointment reminders are sent out 72 and 24 hours either by text, email or both. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged  $50 fee for full sets and $25 fee for fills,lifts, and other services as a cancellation fee. If you reschedule or no show your appointment, you will be charged a $50 fee. A credit card on file or deposit for all new clients or appointments over $100 will be required at the time of booking and will not be charged unless the aforementioned has occured. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly, especially around any upcoming holiday. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work Ridgecrest has to offer!

OTHER ARTISTS' WORK 

New clients with extensions must schedule a “New Client Touch Up”or Consultation. If you currently have eyelash extensions on from another lash artist, there is a strong likelihood that your lashes will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at The Lash Lab, our priority is your natural lash health and eye safety. Thus if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price.

AFTER HOURS APPOINTMENTS

Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional $20 fee. Please contact us directly to schedule your after hours appointment.

REFUND POLICY

You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 15 minute express touch up if it is the fault of application or product. Any concerns addressed after 72 hours of your last appointment or if you failed to follow the proper aftercare instructions, will be charged at full price for the service. 

HAIR & MAKEUP POLICIES

 BOOKINGS: To secure a date, a signed contract is required with a deposit of 50% due at the the time of signing. The deposit is non-refundable and non-transferrable after three (3) days have elapsed from the date of contract signing. Please be advised, dates and scheduled makeup times will only be reserved when a signed contract and payment are received.

 

BOOKING TIMES: Contract will contain a start time and end time initialed and approved by the client. Each makeup application requires a certain length of time to be finished and is not to exceed time limit. When reserving your date, book accordingly. Any additional makeup needs outside contract will only be performed at the discretion of the makeup artist. All persons involved in makeup appointments need to be available at the scheduled time of said appointment in order to not break the contract. All makeup for more than one person must be at the same location and consecutive in time (no gaps in between).

 

DELAYS: A late fee of $25.00 will be charged for every 15 minutes of delay when a client is late for the scheduled time, or if scheduled makeup exceeds allotted time because of client delays. Contract will state the times late fees will begin and the amount charged and will be initialed and approved by client.

 

SATISFACTION GUARANTEED: Makeup will be completed to client’s satisfaction, but is not to exceed allotted makeup time. Ample time is given for each makeup upon booking. Acceptance of completed makeup application by client is acknowledgement by client that makeup is done to his / her satisfaction.

 

TRIAL MAKEUP: A trial makeup (consultation) is available for services that do not include one. This is a separate fee and is due when trial service is rendered. If you are more than 15 minutes late for your appointment, it may be cancelled and a late fee of $25 will be applied to the final bill. Please call at least 3 days in advance to reschedule a trial makeup.

 

CANCELLATION: All deposits paid by client will be refunded if contract is cancelled within 3 days of contract signing. After the 3 day grace period, should a client cancel the booked event or any service on a contract, the deposit will not be refunded or transferred. If makeup artist cancels at any time or be unable to perform artist’s duties for any reason, the deposit paid will be fully refunded by check within two (2) weeks. Client agrees that the refund of 100% of the deposit is the only liability to JAMIE JACOBS and any and all of it’s owners, employees and agents.

 

SERVICE LOCATION AND REQUIREMENTS: Location of service for the day-of-event or trial (consultation) will be at the discretion of the client, but there are certain requirements the makeup artist needs to complete the makeup. A ‘set-up’ table/work area needs to be made available for use by makeup artist. 

 

PARKING FEES: Where parking, valet or toll fees may be incurred; the amount will be included with the final bill and due for payment on the day of event.

 

FERRY FEES: Where ferry fees may be incurred; the amount will be included with the final bill and due for payment on the day of event.

 

LOCATION FEE: Unless otherwise specified within a particular bridal package, a location fee of A mileage fee ($0.50/mile both ways) will be charged for locations outside of the 15 mile radius of RIDGECREST, CA, 93555 . Travel fees apply for all pre-event makeup consultations as well as day-of appointments.

AIRFARE & ACCOMMODATIONS: All costs for travel to a booked event are to be paid by client. Costs may include, but are not limited to: airfare, hotel, transportation, parking, per diem, service incidentals and all taxes.

 

LIABILITY: All brushes, tools and makeup products are kept sanitary and are sanitized between every makeup application. Makeup products used are skin care based and/or hypoallergenic. Any skin condition should be reported by the client to the makeup artist prior to application and if need be, a sample test of makeup may be performed on the skin to test reaction. Client(s) agree to release the makeup artist, JAMIE JACOBS , it’s owners, and all employees and agents from liability for any skin complications due to allergic reaction

 

PAYMENT: The final balance due is any other expenses occurred for the event as one payment - no exceptions - unless at the discretion of the makeup artist. The person(s) responsible for the entire balance of payment is the person(s) who has signed the booking contract. Acceptable forms of payment are: cash, Venmo, Cash App, Mastercard or Visa. Please be aware a service processing fee of 3% may be applied when using credit card.

 

SEVERABILITY: If any provisions of this agreement shall be held to be invalid, illegal, unenforceable or in conflict with any of the law(s) of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby. Client Contract Agreement Client Contract Agreement

 

USE OF IMAGE: Unless prior discussed and approved, Jamie Jacobs may use on it’s website and / or in any brochure, flyer, or other advertising it deems necessary - any and all photographs, video, audio and any other digitally or chemically stored media that is captured or recorded by Jamie Jacobs and any and all of its representatives or agents. Client(s) agree to release any and all claims regarding use of his / her image for such purposes. Client(s) also agrees to release name and contact information of professional photographers / videographers photographs and recordings. 

 

The signed agreement serves as a release to client(s) photographer / videographer and authorizes them to release to Jamie Jacobs and its owners, agents and employees any photographs / recordings to use on any promotional materials deems necessary.